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Frequently asked questions

When will my parcel arrive?

If the order is placed before 2:30PM GMT, the parcel will be dispatched same day. Dispatch can take maximum of 2 working days.

You should receive your parcel within 3 working day maximum. Usually next working day.

All parcels are sent using Next Day delivery.

I'm missing a product or received an faulty item in my order, what do I do?

All items are inspected before dispatch, but sometimes they can escape our eagle eye!

Faulty items must be reported within 2 working days. Send us an e-mail at sales@z-w-c.com along with images as proof of damage.

All missing and faulty items will be replaced without any cost to you.

What if I no longer need the item?

We allow 14 days for you to decide and we give a full refund. To return the items back to us, you will have to pay for shipping.

Where do you ship to?

We ship worldwide!

CO2 Mitigation?

Here at Zero Waste Club, we plant a tree for every single item we sell, meaning that we offset far more carbon than we ever put into the atmosphere. Thus being carbon negative.

We use Royal Mail for shipments and they are decreasing CO2 emission year on year. We also use DPD for shipments, they are a carbon neutral delivery service.

What materials do you use?

Our ultimate goal is to make products out of waste. So all the money we make currently gets reinvested in R&D in using waste as a primary resource.

Until then, we are only using the most sustainable materials we can get our hands on.

We came across Moso Bamboo. Which is one of the fastest growing plants on earth. At some stages of it’s growth cycle, it grows a meter per day! Now that is mind blowing. So we have opted to making most of our current range out of Moso Bamboo.

Where and who makes the products?

The products are currently made ethically and sustainably in Sri Lanka, India and in China.

You can see on every product page and also inside the packaging, who made the product, where, and how much they were paid. We are BIG on transparency as it is important to make products where the people who are making them are happy.

The artisans are paid usually double the regional minimum wage.

We ensure that claims of good salary and working conditions are true through 3rd party factory audits. We use BSCI audits as they focus most of social and environmental aspects of the supply chain.

More to come on this as we will be doing videos of the makers and production facilities. Β 

Can you help setting up my own Zero Waste Shop?

If you are interested in setting up your own Zero Waste shop, then please click on here, which will guide you through everything you need to know about setting up your own online or brick and mortar Zero Waste shop.

Get in touch

Email us at maddie@z-w-c.com

We will get back to you within 1-2 working days.