If the order is placed before 2:30PM UK Time, the parcel will be dispatched same day. Dispatch can take maximum of 2 working days.

You should receive your parcel within 3 working day maximum. Usually next working day.

All parcels are sent using Next Day delivery.

All items are inspected before dispatch, but sometimes they can escape our eagle eye!

Faulty items must be reported within 2 working days. Send us an e-mail at ops@z-w-c.com along with images as proof of damage.

All missing and faulty items will be replaced without any cost to you.

We allow 14 days for you to decide and we give a full refund. To return the items back to us, you will have to pay for shipping.

We ship worldwide!

Here at Zero Waste Club, we plant a tree for every single item we sell, meaning that we offset far more carbon than we ever put into the atmosphere. Thus being carbon negative.

We use Royal Mail for shipments and they are decreasing CO2 emission year on year. We also use DPD for shipments, they are a carbon neutral delivery service.

Our ultimate goal is to make products out of waste. So all the money we make currently gets reinvested in R&D in using waste as a primary resource.

Until then, we are only using the most sustainable materials we can get our hands on.

We came across Moso Bamboo. Which is one of the fastest growing plants on earth. At some stages of it’s growth cycle, it grows a meter per day! Now that is mind blowing. So we have opted to making most of our current range out of Moso Bamboo.

The products are currently made ethically and sustainably in Sri Lanka, India and in China.

You can see on every product page and also inside the packaging, who made the product, where, and how much they were paid. We are BIG on transparency as it is important to make products where the people who are making them are happy.

The artisans are paid usually double the regional minimum wage.

We ensure that claims of good salary and working conditions are true through 3rd party factory audits. We use BSCI audits as they focus most of social and environmental aspects of the supply chain.

More to come on this as we will be doing videos of the makers and production facilities.  

If you are interested in setting up your own Zero Waste shop, then please click on here, which will guide you through everything you need to know about setting up your own online or brick and mortar Zero Waste shop.